English for work

How to write accurate, appropriate and easy emails

Target Group: 

All employees who need to be able to express themselves clearly and effectively, and who want to be able to do so quickly and efficiently by email.

 

Course Content: 

The course will focus on everyday business writing, and we will offer you a number of practical tools to improve your email writing skills. We will work with:

 

The basics (beginnings and endings, how to find the right tone, how to be polite/diplomatic while at the same time clear and assertive)

Making contact (making a first contact; replying to enquiries, making requests etc)

Meetings (calling a meeting; agreeing; confirming, minutes of a meeting etc)

Making arrangements (visits, travel arrangements etc)

 

Depending on the needs of the participants we may also work with for example:

Orders (placing an order; problems with a schedule; damaged goods etc)

Complaints (making them or dealing with them)

Short reports (requests for information; a short report; asking for missing information etc)

Personal messages (showing your appreciation, sending congratulations, responding to thanks, replying to good/bad news etc)

Any other topic relevant for the participants

The participants will receive a handy and practical book on email-writing for work.

The participants are encouraged to bring their own examples of emails and will receive practical and relevant feedback. You may also send these to the instructor before the course as well as any requests as to topics we might look at during the course. 

 

Objective:

You will be able to express yourself more clearly, your writing will be easier to understand, and you will be able to write more effectively.

 

Course duration:

1 day from 9-16:00

Max. 8 -10 participants